Refund policy

Last Updated: September 17, 2026

At Yesmama, we want you to be satisfied with your purchase. If there is an issue with your order, you may request a return within 7 days of receiving your parcel.

Return Eligibility

To qualify for a return:

- The item must be unused, unworn, unwashed, and in its original condition.
- Original tags and packaging should be intact.
- You must provide your Order ID and clear images of the item.
- The return request must be made within 7 days of delivery.

Items that have been worn, washed, altered, damaged after delivery, or returned without original tags may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible with your Order ID and clear photos.

After verification, we will arrange an appropriate replacement, exchange, or refund.

Change of Mind or Size Issue

Returns or exchanges requested due to a change of mind, incorrect size selection, or personal preference may be accepted subject to product condition and availability.

Any additional delivery or return shipping charges may be the customer's responsibility.

Refunds

Once the returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed through an appropriate payment method. Processing times may vary depending on the payment method.

Please allow up to 14 days for the complete return and refund process.

Shipping Charges

Original delivery charges are generally non-refundable unless the issue occurred due to an error by Yesmama.

Return or re-delivery charges may apply for returns caused by customer preference, incorrect size selection, or incorrect delivery information.

Non-Returnable Items

Items may not be eligible for return if they:

- Have been worn, washed, altered, or damaged after delivery
- Are missing original tags or packaging
- Are returned after the 7-day return period
- Were clearly marked as non-returnable or final sale at the time of purchase

How to Request a Return

- Your Order ID
- Reason for return
- Clear photos of the product

Our team will guide you through the next steps.

Yesmama
Hyderabad, Sindh, Pakistan
Website: yesmama.pk