Refund policy

Return and Refund Policy for YESMAMA Kids Clothing Store

Effective Date: 28 May 2024

At YESMAMA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

1. Return Policy

  • Eligibility: Items may be returned within 15 days of receipt, provided they are unused, in their original condition, and with all original tags and packaging.
  • Non-Returnable Items: The following items are non-returnable:
    • Sale items
    • Personalized or custom-made products
    • Underwear and swimwear for hygiene reasons
  • Return Process: To initiate a return, please contact our customer service team at yesmamapk89@gmail.com or whatsapp us for a return authorization and instructions. You will be required to provide your order number and reason for the return.

2. Refund Policy

  • Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Please allow up to 10 business days for the refund to be processed and reflected in your account.
  • Shipping Costs: Shipping costs are non-refundable. You will be responsible for the return shipping charges, except in cases where the return is due to an error on our part (e.g., wrong or defective item).

3. Exchanges

  • Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement.

4. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please contact us within 7 days of receipt at yesmamapk89@gmail.com. Provide your order number, a description of the issue, and photos of the damaged or defective item.
  • Resolution: We will provide instructions for returning the damaged or defective item and offer a replacement, including return shipping costs

5. Order Cancellations

  • Cancellation Policy: Orders can be canceled within 1 hour of placing them. After this period, we are unable to cancel or modify orders due to our processing times.

6. Contact Us

For any questions or concerns regarding returns and refunds, please contact us at:

YESMAMA
Email: yesmamapk89@gmail.com
Whatsapp no: 0315- 2499076

Thank you for shopping with YESMAMA! We appreciate your choices and are here to assist with any return or refund requests.